The second-hand marketplace Shoppers Voice Anger Regarding Size Updates
Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.
The second-hand shopping app has altered its size classifications for women's and children's clothes failing to inform all users about the change.
Social Media Response
Many shoppers and sellers have taken to social media claiming that product pages now present an altered size classification compared to what was initially listed as a result of the reclassification.
The platform stated the new system was more in line with similar services.
They have suggested members to check their listings and update the measurements by hand where appropriate, causing user dissatisfaction.
Size Classification Modifications
Before the change, the measurements included a single numeric size and a letter, like S/8 or M/10.
The updated approach includes an alphabetical indicator and numerical range like S/UK 8-10.
With some products, the size labels have been reassigned - such as a large size was previously a 12 but now shows as UK 16-18.
Shopper Experiences
One content creator, who makes TikTok content about plus-size fashion, said the change "makes both selling and buying harder".
"Rarely do manufacturers list XL as sizes 20-22," which is what Vinted now does.
Stephanie Gallen, from Glasgow, explained products she uploaded featuring size 14 markings were showing in the marketplace as measurements 20-22.
"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.
Necessary Adjustments
Another shopper, located in England, stated she felt frustrated by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial for me since losing part of my income," she said.
Platform Context
The platform boasts over 100 million shoppers, with 18 million British users.
It has proved a popular alternative versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change on the platform has faced criticism: last year, the platform withdrew an update to its shipping options due to shopper criticism.